This Privacy Statement applies to all affiliates and subsidiaries of The Warranty Group.
The material provided on this Web site is for informational purposes only and is not a contract. It is intended to provide a general description of The Warranty Group and its relevant affiliates and subsidiaries, along with their products and services.
One or more of The Warranty Group companies provide the products and/or services described. The information is intended to present a general overview for illustrative purposes only. It is not intended to substitute for the guidance of retained legal or other professional advisors or to constitute a binding contract. All products and services may not be available in all states and the availability of described products and services may be limited by state or other applicable laws and by underwriting criteria.
The Warranty Group values individual privacy and we want to give our website visitors the opportunity to know what information we collect about them and how they can limit the use of personally-identifiable information beyond the purposes for which they first provided it. At all times, however, The Warranty Group reserves the right to disclose information where required by law or to comply with valid legal process (such as a search warrant, subpoena or court order), to protect The Warranty Group’s rights or property, including without limitation in the event of a transfer of control of The Warranty Group or substantially all of its assets, or during emergencies when safety is at risk.
Our Use of Personal and Non-Personal Information
We collect two kinds of information about our on-line visitors, personal and non-personal information. Visitors are not required to register to access the public pages of The Warranty Group’s sites. Non-personal information is collected to track the total number of guests visiting The Warranty Group sites and to guide our efforts to improve our sites. The non-personal information we monitor includes the browser type and operating system being used by our visitors; areas of the sites visited; date and time of access; host or service-provider information, and identification of the referring site. This information is used exclusively for our internal purposes and is not disclosed to any non-affiliated third parties except our producers.
Personal information that can identify a visitor, such as name, address or other information is collected only when voluntarily offered and solely for purposes that are clearly identified on our sites such as information provided in connection with an employment application, information sent via e-mail by visitors using the “Contact Us” feature on the website or by accessing one our web sites for the purchase of any goods or services.
Access to pages with content specific to our customers is password-protected and requires pre-registration. Personal information acquired through registration is kept confidential and will not be disclosed to third parties except as may be required by law.
Our Use Of “Cookies”
Our Web sites may contain links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to read the privacy statements of each and every Web site that they visit. This privacy statement applies solely to information collected when you visit our Web site.
Data Integrity and Security
Questions or Concerns
We value your opinions. If you have comments or questions about our privacy statement, please send them to email@example.com or write to us at the following address:
Corporate Compliance Department
175 West Jackson Blvd, 11th Floor
Chicago, Illinois, 60604
The Warranty Group ("TWG") makes no representations about the suitability of the content of this site for any purpose. All content is provided "as is" without any warranty of any kind. TWG hereby disclaims all warranties and conditions with regard to the content, including but not limited to all implied warranties and conditions of merchantability, fitness for a particular purpose, title and non-infringement. In no event shall TWG be liable for any special, indirect, exemplary or consequential damages or any damages whatsoever, including but not limited to loss of use, data or profits, without regard to the form of any action, including but not limited to contract, negligence or other tortious actions arising out of or in connection with the use, copying or display of the content. Although TWG believes the content to be accurate, complete and current, TWG makes no warranty as to the accuracy, completeness or currency of the content. It is your responsibility to verify any information before relying on it. The content of this site may include technical inaccuracies or typographical errors. From time to time changes are made to content herein. TWG may make changes in the products and/or the services described herein at any time.
Some of the sites listed as links herein are not under the control of TWG. Accordingly, TWG makes no representations whatsoever concerning the content of those sites. The fact that TWG has provided a link to a site is not an endorsement, authorization, sponsorship or affiliation with respect to such site, its owners or its providers. TWG has not tested any information, software or products found on these sites and therefore cannot make any representations whatsoever with respect thereto. There are risks in using any information, software or products found on the Internet, and TWG cautions you to make sure that you completely understand these risks before retrieving, using, relying upon or purchasing anything via the Internet.
The Warranty Group and the TWG logo are registered servicemarks of The Warranty Group, Inc. All other trademarks are either owned by TWG or by other companies thereof.
This Policy describes how The Warranty Group Australasia Pty Ltd including its related companies which handle personal information collected in Australia (Company) collects, holds, uses and discloses personal information consistent with the Australian Privacy Act 1988. This Policy also serves as notification to individuals of the matters required to be notified by the Privacy Principles. An individual who provides personal information to the Company, either directly or through a business partner or service provider who sells the Company’s insurance and extended warranty products (Products), is given access to this Policy. By providing personal information to the Company and having access to this Policy, either directly or through a business partner or service provider who sells the Products, an individual consents to the Company collecting, holding, using and disclosing personal information in accordance with this Policy.
The personal information collected by the Company
Personal information collected by the Company includes: gender; first, middle and last names; phone and fax numbers; home and postal addresses; e-mail addresses; date of birth; employment history; tax returns; information about individuals from financial institutions; credit card details; bank account details; tax file numbers; and Australian Business Numbers. The Company also collects sensitive information, a category of personal information, including medical and health information.
How personal information is collected and held
The Company collects the personal information of individuals directly from those individuals when selling Products to those individuals, as well as from business partners or service providers who sell or who are involved with selling the Products. The Company collects personal information from other parties such as financial institutions and medical and health professionals in connection with claims made by individuals. The Company also collects personal information directly from an individual when the individual makes an inquiry or claim about a Product. Personal information received by the Company is held electronically on the information technology systems of the Company and may only be accessed by its authorised employees and contractors who require access in connection with the purposes described in this Policy. Some personal information is held in hard copy such as files created when a claim or complaint is made, which are accessible to the claims and complaint handling employees of the Company, their managers and the organisation which is contracted by the Company to store and secure that information. Other hard copy personal information may be held for internal Company purposes and administration of the Company’s business.
If information or consent is not provided
Without all of the required personal information being provided or consent being given, the Company may not be able to provide the Products, and may not be able to administer claims or handle inquiries in connection with those Products.
Personal information will be collected, held, used and disclosed for the purposes of: providing the Product for an individual; handling inquiries about the Product; security checks to verify the identity of an individual; administering claims; administering the information technology systems used by the Company; as required by law or a court or tribunal order; and any related, secondary or ancillary purposes. The Company will hold personal information for as long as necessary in order to meet the purposes described in this Policy and as required by law. For example, personal information in connection with Products will be held for the life of the Product which includes the period when claims may be notified or made after the Product expires.
Disclosure of personal information
The Company may disclose personal information to its business partners and third party service providers including assessors and loss adjusters to perform activities in connection with the purposes described in this Policy. As The Warranty Group Australasia Pty Ltd is a member of a group of companies, then each member of the group may share and access personal information in connection with the purposes described in this Policy. An individual may not be informed of each occasion personal information is shared or accessed by group companies. Some of the organisations to which the Company will disclose personal information are located outside Australia. They are located in the U.K, U.S.A, Japan and New Zealand. By purchasing a Product and consenting to the Company managing personal information in accordance with this Policy, the Company is not required to ensure that an overseas recipient of personal information complies with the Australian Privacy Act 1988.
Accuracy and protection of personal information
An individual will need to ensure that the personal information which is provided is accurate, complete and up-to-date at the time it is provided and must notify the Company of any changes. The Company will take reasonable steps to protect the personal information that it holds from misuse and loss and from unauthorised access, modification or disclosure.
Access to personal information
An individual may see and have a copy of their personal information that the Company holds. If an individual is able to establish that their personal information is not accurate, complete and up-to-date, then on request the Company will take reasonable steps to correct it. If the Company is unable to agree whether personal information is accurate, complete or up-to-date, then an individual may ask the Company to place with the information a statement claiming that particular information is not accurate, complete or up-to-date. An individual who seeks to exercise their rights of access and correction must contact in writing the Company’s Privacy Officer on 1300 654 611 or visit:
For insurance products –
For extended warranty products –
An individual may make a complaint in writing about how their personal information has been dealt with by explaining the nature of the complaint and providing sufficient information to enable the Company to respond to the Company’s Privacy Officer on 1300 654 611 or visit:
For insurance products –
For extended warranty products –
The Company will respond in writing to a written complaint within 28 days of receipt. If the complaint remains unresolved, then the individual has the option of notifying the Office of the Australian Information Commissioner.
Acknowledgement and Consent
By purchasing a Product, the individual consents to the collection, handling, use and disclosure of personal information by the Company in accordance with this Policy.
Pursuant to the Privacy Act 1993, please note the following information:
Under this Policy, information is collected about You. The information collected is held by the Administrator and used by the Administrator, the Insurer and their contractors and agents to administer Your Policy. If You do not provide this information, We may decline Your application to take out the Policy. You have the right to access, and request correction of this information, subject to the provisions of the Privacy Act 1993. If You have any questions about the information collected about You, please contact the Administrator at firstname.lastname@example.org.